- Free shipment over £75
- Affordable
- Guaranteed quality
- Based on scientific insights
When your order is dispatched, an automated email will be sent to the email address you specified when making your order, containing tracking details so you can monitor the progress of your package. Please make sure you inform us if you have not received your order within 5 working days from dispatch. Our Delivery Information page is part of these Terms & Conditions - please do not confirm your order without first having read it for details of dispatch and delivery time scales. Please note that orders of bulk/trade goods may be subject to a different dispatch time scale; please contact us if you need clarification about how long your order will take. By paying the shipping & handling fees for your order, you are agreeing that they are fair and appropriate for your order. For delivery timescales, please see our Delivery Information page. Our couriers will always endeavour to update tracking with the latest information, allowing you to follow the progress of your parcel. Please note that on occasion unforeseen circumstances beyond our control may lead to delays to the information stated on tracking. If you order has been delivered outside of the timescales listed on our delivery information page, please contact us and we will be happy to help to investigate further with the courier.
If your item has been delayed in the post, the course of action required depends on which postal method was chosen.
